Guest Policies & FAQs

Guest Policies & Frequently Asked Questions

Guest Policies

The National Aviary is dedicated to providing the best possible experience for our visitors. Please adhere to the following policies to help keep the Aviary safe and fun!

COVID-19 Policies

All of us at the National Aviary are working to provide the safest possible experience for our guests. Visitors are expected to adhere to the following guidelines.

Personal Health & Safety Guidelines:

For the safety of others and as required by Pennsylvania state regulations, visitors to the National Aviary over the age of two are required to wear protective face masks over their mouth and nose during their visit.

Guests should maintain a physical distance of at least six feet from others not in their party during their time at the National Aviary.

If you are sick, experiencing symptoms of COVID-19 (coughing, fever, trouble breathing), or have been exposed to someone with COVID-19 in the past 14 days, please do not visit the National Aviary and follow all CDC-recommended steps.

Visitors are required to sanitize their hands upon entry at the National Aviary and should regularly wash and sanitize their hands throughout their visit.

Visitors are asked to leave all non-essential items in their vehicle or at home before beginning their National Aviary visit.

The National Aviary has taken enhanced health and safety measures for our guests.  According to the Center for Disease Control and Prevention, an inherent risk of exposure to COVID-19 exists in any public place where people are present.  COVID-19 is extremely contagious and, in some cases, can lead to severe illness and even death.  Senior citizens and guests with underlying medical conditions are especially vulnerable.  By visiting the National Aviary, you voluntarily assume all risks related to exposure to COVID-19.

Ticketing Information:

All guests in a visiting party, including children under age two, must have individual timed entry tickets for admission to the National Aviary. We strongly encourage tickets be purchased in advance at shop.aviary.org. Timed tickets enable us to ensure an excellent experience for our guests while providing enough space for proper social distancing.

National Aviary members are able to visit for free during weekly “Member Mornings” and during general admission hours as capacity allows. Reservations can be made online and require a member account, which can be set up online using an active member ID.

Once purchased, timed entry tickets are non-refundable and non-transferrable.

Throughout your visit, you will notice that various habitats and spaces have capacity limitations for your safety.  Online timed tickets sales are not currently able to accept group discounts, coupons, gift cards, previously held free passes or vouchers, complementary admissions for university students or partner organizations, or reciprocal admission for members of other zoos, aquariums, and gardens. Instead, please contact info@aviary.org to redeem active offers or passes and to schedule your visit.

The National Aviary strongly encourages cashless transactions at this time. Please consider using a payment card for all purchases, including admissions, encounters, gift shop, parking, and food.

General Visitor Policies

During your visit to the National Aviary, you may be filmed, videotaped or photographed by or on behalf of the National Aviary. Your admission to the National Aviary serves as permission for use of your image by the National Aviary.

Commercial photography or filming is prohibited without the prior consent of the National Aviary’s Marketing Department. Email marketing@aviary.org.

The National Aviary is a smoke-free facility. This includes electronic cigarettes. Designated smoking and vaping areas are located just outside the facility. Please make sure you have your hand stamped for easy re-entry.

Please remain on designated guest pathways only, and respect all barriers separating yourself and our birds. Do not attempt to lean over or climb railings. Please allow personal distance between yourself and our animals to ensure their safety and yours.

Our animals are on special diets, feeding them other foods can alter their behaviors or make them ill. Food is not permitted in habitats or show areas.

The National Aviary offers an interactive experience with birds where guests have opportunities to hand feed. Any time you come into contact with an animal or their food items, we strongly recommend that you wash your hands after.

All children under the age of 16 must be accompanied by an individual who is at least 16 years of age.

Pets are not permitted on National Aviary grounds, in the parking lot, or in cars.

Alcohol service/consumption is not permitted on National Aviary grounds. A special permit can be obtained for private and special events.

Shirts and footwear must be worn at all times. Clothing with profanity, obscenities or any other offensive material deemed inappropriate for the National Aviary’s family setting is prohibited.

Please show courtesy to fellow guests and National Aviary staff and volunteers by not using profane language or engaging in unsafe, disruptive, or offensive behavior.

The National Aviary restrooms are for guests only.

The National Aviary is not responsible for lost or stolen items.

Solicitation for any purpose is not permitted.

The National Aviary is NOT an allergen-free facility, as many of our birds’ diets include nuts, seeds, and other potential human allergens.

Prohibited inside the National Aviary

  • Smoking (includes cigarettes, any electronic cigarettes, cigars, and pipes)
  • Pets
  • Firearms
  • Laser pointers
  • Drinking straws
  • Balloons
  • Skateboards, bicycles, or recreational scooters
  • Roller skates, rollerblades, or roller skate shoes
  • Strollers with pedals or pull wagons
  • Radios or CD players
  • Open flame

Frequently Asked Questions:

  • What is the National Aviary doing to protect staff, guests, volunteers, and animals during the COVID-19 pandemic?

    The health and safety of our staff, guests, volunteers, and animals is our highest priority. We are following the guidance and best practices of the Centers for Disease Control and Prevention and Allegheny County Health Department. Read our COVID-19 Safety page for a more comprehensive look at our response to COVID-19 and steps we’re taking to be safe together.

  • What steps should I take to have a safe visit?

    All guests should follow guidelines from the Centers for Disease Controls and Prevention (CDC) that encourage keeping a safe distance of at least six feet away from others, frequent hand sanitizing and washing, and covering coughs and sneezes. If you are feeling unwell or were exposed to someone with COVID-19 within the past 14 days, please stay home.

    Additionally, guests are required to wear a protective face covering over their nose and mouth.

  • Are Animal Encounters safe?

    Animal Encounters are a great way to have an immersive, and one-of-a-kind experience at the National Aviary while practicing physical distancing in a small group setting. Hand sanitation and masks are required for participants.

  • How can I get a timed ticket?

    Timed tickets are available here. When you arrive at the National Aviary, you can present your ticket on your phone for entry.

  • What is timed ticketing? How does it work?

    The National Aviary is using a timed ticketing system to limit capacity in the building and allow plenty of space for physical distancing. Each guest must select a time for their visit. You may arrive at any time during the times listed on your ticket.

  • Do I need a timed ticket? Will tickets sell out?

    We strongly encourage all of our visitors to use our timed ticketing system to ensure they have a great visit. Due to capacity limitations, if tickets sell out you will be unable to enter the National Aviary if you arrive without a timed ticket.

  • I’m a Member. Do I need to pay extra for timed tickets?

    Members can reserve timed entry tickets free of charge using an online member account, but please keep in mind that daily capacity will be limited due to COVID-19 restrictions.

  • Does my child under 2 need a timed ticket?

    Children under 2 receive free admission, and don’t need a timed ticket to enter.

  • Is the National Aviary offering group tours?

    At this time, the National Aviary is not offering group tours through our timed entry system. If you have questions about group tours, please contact us at info@aviary.org.

  • Is the National Aviary offering birthday parties?

    At this time, we are not offering birthday parties. For more information, please contact us at myevent@aviary.org

  • Is the National Aviary offering weddings and special events?

    We are accepting bookings for weddings and special events for future dates, dependent on CDC and Alleghenty County Health Department guidelines. Slated for completion in fall 2020,  The Garden Room, will offer a beautiful, natural setting for weddings and events. Please contact myevent@aviary.org for details and availability.

  • Is dining from Atria’s still available at the National Aviary?

    Dependent on Allegheny County Health Department orders, Atria’s continues to offer dining options for visitors. To enhance safety for staff and visitors, guests can expect to place their order, rather than choose from “grab and go” options. Seating in the Atrium is available, and tables are spaced appropriately to allow for physical distancing. Additional seating is available outside (weather permitting).

  • Is the gift shop still open?

    The National Aviary’s gift shop is still open. We are encouraging cashless transactions.

  • How can I get close to animals?

    The National Aviary’s large walk-through habitats where birds fly freely around you offer a chance to get close to birds, but Animal Encounters can bring you even closer! When you pre-book an Animal Encounter or yourself or a small group, you will meet and interact with a sloth, owl, penguin, or other fascinating species, while a National Aviary expert helps you learn more.

  • Is the National Aviary open every day of the year?

    The National Aviary is open every day of the year except for Thanksgiving Day, Christmas Eve, and Christmas Day. To plan your visit and see additional changes to hours of operation, see our Calendar.

  • How much of the National Aviary is indoors? Outdoors?

    The National Aviary is a primarily indoor facility. Penguin Point is a 360° habitat with an option outdoor component. Condor Court, home to our impressive Andean Condors, is also outdoors.

  • Where is the National Aviary? How do I get there?

    The National Aviary is located at 700 Arch Street, Pittsburgh, PA 15212. This address, when entered into your GPS, will bring you directly to the National Aviary’s parking lot. The National Aviary is close to a number of public transportation options. Learn more at our Directions, Parking & Lodging page.

  • How much is admission?

    General admission to the National Aviary is $17 for adults, $16 for children ages 2 to 12, $16 for seniors, and free for children under the age of 2. Learn more on the Hours and Admissions page!

  • How much is parking at the National Aviary?

    Parking at the National Aviary is available on a first-come, first-served basis. Parking in our lot is $5, flat. To learn more about parking available near the National Aviary, see our Directions, Parking & Lodging page.

  • Do you offer any discounts?

    At this time we are unable to accept discounts on admission through our online timed ticketing system. If you have questions about admissions or a previously issued coupon or offer, please contact us at info@aviary.org.

  • What public transportation is close to the National Aviary?

    The National Aviary is close to a number of Port Authority bus stops and blocks away from the light rail train stop downtown. See our Directions, Parking & Lodging page for additional details.

  • Does the National Aviary have access for guests with disabilities?

    We strive to create a welcoming environment and ensure all of our guests have a great experience at the National Aviary. Our facility is fully ADA accessible and is wheelchair- and stroller-friendly. Wheelchairs are available on a first-come, first-served basis. Tools like assisted listening devices and large-print maps are available. Our staff are trained to support individuals with sensory needs; sensory bags are available at the Visitor Services desk. Learn more about accessibility at the National Aviary.

  • Does the National Aviary have a Lost and Found?

    If you believe you’ve lost or found an item, please notify the Visitor Services desk during your visit or call us at 412-323-7235.

  • Does the National Aviary have baby nursing stations?

    If you need a private space for nursing, please let any of our staff know, and we will be happy to accommodate you.

  • Is my service dog welcome at the National Aviary?

    Trained service dogs are welcome in specific areas of the National Aviary. Learn more about accessibility for guests with service dogs.

  • Can I bring food into the National Aviary?

    Yes, outside food can brought into the National Aviary. Seating in the Atrium is available on a first-come, first-served basis. Indoor dining options are subject to change due to county-wide orders by the Allegheny County Health Department.

  • Can I take photographs and video?

    You are welcome to take photographs and video for your own personal, non-commercial use. If you wish to take photographs and video for commercial use, please contact our Marketing and Communications Department at marketing@aviary.org.

  • I want to work at the National Aviary! Where do I find job listings?

    To view our current openings, visit our Join Our Team page.

  • I want to volunteer! How do I sign up?

    Due to COVID-19 and our limited capacity that helps us ensure safe physical distancing, we are not accepting applications for new volunteers at this time. Volunteer opportunities will be posted as they become available.

  • I’m a member of the press/media. Who can I contact?

    For press and media inquiries, please contact marketing@aviary.org.

  • I have a specific question about a bird at the National Aviary. Who should I contact?

    National Aviary experts are happy to answer questions about member of our flock! Contact us online or call 412-323-7235.

  • I have a question about wild birds in my backyard, in the park, or elsewhere. Who can help?

    National Aviary experts are happy to answer questions about wild birds! Contact us online or call 412-323-7235.

  • My child needs to talk to an expert for a school project. Can the National Aviary help?

    National Aviary experts can provide support for school projects on a case-by-case basis as time and schedules allow. Contact us online or call 412-323-7235.

  • Can I donate a pet bird to the National Aviary?

    The National Aviary cannot take donations of pet birds, but a number of reputable organizations exist around the country that can help you find a home for your parrot.

    In the Pittsburgh area, the Parrot Education Adoption Rehoming League (PEARL)  provides adoption and education.

  • What should I do if I find a lost or injured bird?

    Thank you for caring about the birds in your neighborhood. The National Aviary is not a licensed wildlife rehabilitation center, and cannot take in wild birds. Instead, please contact one of these local licensed wildlife rehabilitation facilities as soon as possible. Do not feed or give water to a lost or injured bird.

    Humane Animal Rescue Wildlife Center
    6000 Verona Road, Verona, PA 15147
    Phone: 412-345-7300

    Wildlife Works, Inc.
    P.O Box 113, Youngwood, PA 15697
    Phone: 724-925-6862

    Moon Veterinary Hospital
    991 Brodhead Rd, Coraopolis, PA 15108
    Phone: 412-262-2100

    Avian Conservation Center of Appalachia
    286 Fairchance Road, Morgantown, WV 26508.
    Phone: 304-906-5438

  • How can I attract birds to my backyard?

    Birds and people have the same basic needs: food, water, and shelter. Supplying all three can help attract a diversity of birds to your yard. Plant trees, shrubs and flowers that are of nutritional value, such as crabapple, grape, elderberry, dogwood, vibernum, persimmon, and serviceberry. In addition to providing food, these plants will be important in offering shelter and creating a sense of security from predators. Water is another vital, and often overlooked, aspect of backyard bird appeal. Clean water can be supplied from a sprinkler, shallow birdbath, or a small pond. Avoiding pesticides will keep insect populations—an essential part of avian diets—sufficient to feed birds, and avoid accidental poisoning of birds and other wildlife.

  • If you find a bird that appears injured or sick, contact one of these local licensed wildlife rehabilitation facilities as soon as possible:

    Humane Animal Rescue Wildlife Center
    6000 Verona Road, Verona, PA 15147
    Phone: 412-345-7300

    Wildlife Works, Inc.
    P.O Box 113, Youngwood, PA 15697
    Phone: 724-925-6862

    Moon Veterinary Hospital
    991 Brodhead Rd, Coraopolis, PA 15108
    Phone: 412-262-2100

    Avian Conservation Center of Appalachia
    286 Fairchance Road, Morgantown, WV 26508.
    Phone: 304-906-5438

  • If you are not local to the Pittsburgh area, you can locate a wildlife rehabilitator near you using this website:
  • If you find a bird that you believe may be a lost pet, contact:

    Humane Animal Rescue
    6926 Hamilton Avenue Pittsburgh, PA 15208
    Phone: 412-345-7300

    1101 Western Avenue Pittsburgh, PA 15233
    Phone: 412-345-7300

    Animal Friends
    562 Camp Horne Road, Pittsburgh, PA 15237
    Phone: 412.847.7000

    Parrot Education, Adoption, and Rehoming League (PEARL)
    Phone: 412-444-5819
    info@pearlparrots.com

  • If you have other concerns or questions related to a wild bird anywhere in Pennsylvania, contact:

Still have questions? We’re here to help. Contact us online at any time or call 412-323-7235 during normal business hours.

In The News

See All News

Rare Cardinal With Blue Feathers Spotted On Pennsylvania Wildlife Camera | CBS Pittsburgh

KDKA: An incredible sight was recently captured on a Pennsylvania wildlife camera.

Read More »

A Pittsburgh disability advocate shares her list of access wins and losses | ADA Pittsburgh

ADA Pittsburgh: A Pittsburgh disability advocate shares her list of access wins and losses.

Read More »

Day 123: Local Attractions’ COVID-19 Precautions | Burgh Baby

Burgh Baby: Local Attractions’ COVID-19 Precautions

Read More »