Join Our Team

Join Our Team!

The National Aviary is a dynamic place to work, where you can use your unique talents to help us fulfill our mission to inspire respect for nature through an appreciation of birds. We offer a variety of employment, internship, and volunteer positions in numerous departments.

If you see a position that matches your skillset, please fill out the application below, and return it along with your resume to the hiring manager listed in the job description.

Download Our Application

Employment Opportunities

  • Commissary Assistant

    Reports to: Manager of Behavioral Husbandry and Training

    Status: Non-Exempt, Part-time

    Department: Animal Programs

    Date: March 31, 2022

    Please submit your cover letter, application, and resume to Jenny.Walsh@aviary.org.

    SUMMARY/OBJECTIVE:

    The National Aviary Commissary Assistant is part of a dynamic and energetic animal programs department performing all job assignments with a positive attitude that reflects the National Aviary’s mission to inspire a respect for nature through an appreciation of birds. The Commissary Assistant prepares diets for a variety of species of ambassador animals including parrots, birds of prey, and mammals.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Prepares fruits, vegetables, dry goods and frozen, raw and processed meats for regular and special diets for consumption by zoo animals; washes, cuts and combines food according to diet sheet prescribed by the animal management team.
    • Follows appropriate thawing guidelines for fish, meat, and whole prey items.
    • Butchers whole food items such as chickens, rats, cow, rabbits, and guinea pigs for individual diets
    • Measures, cuts, weighs and counts items to obtain correct amounts of all individual diet items and supplements based on animal needs.
    • Maintains sanitary food preparation areas by cleaning and sanitizing kitchen daily after diets are completed including countertops, floors and equipment.
    • Washes and stores dishes.
    • Makes goal based enrichment following the schedule prescribed by the Curator of Animal Wellness.
    • Interacts with visitors utilizing National Aviary Visitor Engagement protocol

    Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

    OTHER DUTIES:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

     SUPERVISORY RESPONSIBILITIES:

    • The Commissary Assistant has no formal supervisory responsibilities. The Commissary Assistant may mentor interns and volunteers on diet preparation.

    SKILLS AND QUALIFICATIONS:

    • Dependable and adaptable
    • Ability to follow written and oral directions
    • Strong oral and written communication skills
    • Good time management and organizational skills
    • Ability to work independently and as a team
    • Ability to perform basic mathematics sufficient to perform calculations in preparing a variety of diets.

    EDUCATION AND/OR EXPERIENCE:

    • High school diploma or GED required.
    • Undergraduate degree in Zoological Sciences, Environmental Education, or similar field or 2 years relevant professional experience in a zoo, nature center, museum, or other informal learning center preferred.
    • Experience in food handling and diet preparation preferred.
    • Equivalent combination of education and experience will be considered.

    OTHER REQUIREMENTS:

    • Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
    • Satisfactory FBI Criminal Record Check

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee regularly uses utensils and tools including knives, scissors, scales, and food processors. The employee regularly lifts bags of dry goods or meat up to 50 pounds.

    WORK ENVIRONMENT:

    Work environments will include climate-controlled office spaces, public areas where the noise level may be loud, and outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation. The employee is regularly exposed to various disinfecting agents and common allergens such as latex, nuts, and seafood.

    POSITION TYPE/ EXPECTED HOURS OF WORK:

    This is a part-time position.  The candidate must be able to work on weekdays, weekends, holidays, and occasionally in the evening as job duties demand.

  • Associate Veterinarian

    Reports to: Sr. Director, Zoological Advancement & Avian Medicine

    Status: Exempt, Full Time

    Department: Veterinary Hospital

    Date: February 2022

    Please submit your cover letter, application, and resume to Pilar Fish at Pilar.Fish@aviary.org

    SUMMARY/OBJECTIVE:

    The Associate Veterinarian implements and supervises health care programs, veterinary education programs, and National Aviary programs. This position represents the National Aviary as an avian veterinary practitioner and veterinary student educator. The Associate Veterinarian supports the National Aviary’s mission to inspire a respect for nature through an appreciation of birds.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Follows and implements National Aviary protocols and programs. Participates in committees and events to maximize the growth and success of the National Aviary. Serves as a Responsible Party.
    • Initiates visitor engagement opportunities, participates in visitor experiences, and leads hospital tours.
    • Supports the Sr. Director, Zoological Advancement & Avian Medicine’s projects and gives progress reports. Participates in departmental meetings and planning sessions to ensure optimal animal care and staff performance.
    • Serves as a member of the Veterinary Hospital Department’s supervisory team to organize and oversee the hospital’s function, including staff training, adherence to protocols, and inter-departmental communications. Supervises the hospital schedule, caseload, communications, meetings, and projects.
    • Works closely with the Animal Collections Department to respond to medical concerns and schedule examinations and diagnostics. Communicates patient prognoses, treatment plans, and long-term plans in a clear and timely manner to Animal Collections staff and the Executive Director.
    • Identifies challenges in medical plan implementation or patient compliance. Develops and reports new plans to meet the needs of the patients, staff, and Aviary programs.
    • Implements health care programs including emergency care, preventative medicine, reproductive health care, neonatal care, geriatric care, and special-needs care.
    • Maintains a strong understanding of the principles that underlie animal welfare in the zoological field and supports the National Aviary’s Animal Welfare Program
    • Maintains understanding of the welfare indicators for the species and individual animals under their care
    • Completes formal welfare assessments regularly
    • Provides full-time on-site primary veterinary care to sick and injured birds within the 500+ animal collection. Practice high quality avian medicine for 150+ different species.
    • Provides on-call emergency services after closing hours, on holidays, and on weekends.
    • Triages critical emergencies quickly and efficiently following protocols and National Aviary standards of care. Supervise ICU including making recovery assessments and implementing patient care. Provide 24 hours ICU care when needed.
    • Monitors the animal collection’s health by conducting facility rounds to identify and report new cases.
    • Implements comprehensive case management including new admissions, rechecks, and discharges. Follows hospitalization protocols for caging, diet, medical records, treatments, and monitoring.
    • Conducts recheck examinations and tests, adjusting prescriptions and therapeutic plans to meet changing medical needs. Uses comparative medical skills for different species.
    • Supervises the Preventative Medicine Program including vaccinations, parasite treatments, disease screening programs, nebulization therapies, and follow up exams on pre-existing conditions.
    • Supervises bird shipments including acquisitions, dispositions, and collection bird travels. Communicates shipment requirements with associated facilities to follow state and federal regulations. Performs medical history analysis, schedules health screens, and reports summaries. Acquires permits and issues health certificates.
    • Supervises Quarantine including admissions, examinations, tests, treatments, husbandry, enrichment, and nutrition. Maintains high biosecurity practices to protect the collection from emerging diseases. Work closely with Animal Collections’ staff to coordinate quarantine setups, plans, and discharges meeting the National Aviary’s timelines for programming.
    • Oversees post-mortem evaluations and processing, including gross necropsy, histology, special tests, tissue banking, blood banking, and other tests. Adheres to AZA recommendations and SSP guidelines. Maintains medical records and mortality reports.
    • Supervises the staff’s animal restraint techniques to ensure both staff and animal safety.
    • Performs diagnostic tests such as blood work, fecal tests, cytology, and x-rays following protocols and species requirements. Supervises bird and staff safety during diagnostic testing.
    • Prescribes, dispenses, and administers prescriptions according to National Aviary protocols. Supervises staff compliance to pharmacy protocols. Assists in maintaining pharmacy inventory. Follows state and federal regulations for controlled drug use, storage, disposal, and recordkeeping.
    • Performs orthopedic and soft tissue surgery. Adheres to surgical protocols for sterility and bird safety. Supervises staff during surgery prep, surgery, and anesthesia. Manages postoperative care.
    • Performs high quality wound management including assessment of healing phase, viability, and appropriate debridement and bandage techniques.
    • Performs diagnostic and therapeutic endoscopy.
    • Performs advanced beak and nail corrective repairs.
    • Controls infectious diseases by maintaining an Isolation Room and following protocols. Oversees staff adherence to cross-contamination prevention practices.
    • Produces accurate and thorough medical records according to protocols. Maintains medical record system, including complete hardcopy medical records and ZIMS software.
    • Follows state and federal regulations for hazardous materials and x-ray use.
    • Follows AZA regulations and recommendations for health care practices.
    • Assists with recruiting, selecting, orienting, and training employees.
    • Accomplishes departmental goals by communicating job expectations; planning, monitoring, and appraising job performance; and coaching, counseling, and disciplining employees. Carries out responsibilities in accordance with the National Aviary’s policies and applicable laws, AZA policies, USDA regulations, and DEA regulations.
    • Supervises staff’s adherence to National Aviary policies. Participates in staff training, progress reports, disciplinary action, and annual performance evaluations.
    • Supervises the National Aviary Teaching Hospital educational programs for pre-veterinary, veterinary, and veterinary technician students, including intern selection and training. Supervises students during medical procedures. Actively teaches students using the curriculum and with established lessons and rounds.
    • Provides high quality veterinary care for mammals and other non-avian species within the animal collection.

    Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

    OTHER DUTIES:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

    SUPERVISORY RESPONSIBILITIES:

    • The Associate Veterinarian is a member of the supervisory team of the Veterinary Hospital Department.

     SKILLS AND QUALIFICATIONS:

    • Competency in the following avian medicine skills, including but not limited to, physical examinations, diagnostic testing, radiographs, pharmacy, anesthesia, surgery, and necropsy.
    • Knowledgeable & experienced with handling a variety of avian species, their natural biology, behavior, husbandry, nutrition, and enrichment requirements.
    • Skilled in patient assessments including symptoms and responses to therapies.
    • Skilled at triaging critical patients and wound care.
    • Knowledgeable and experienced in standard zoo practices including quarantine, preventative medicine, shipment health certificates, breeding programs, and operant training.
    • Ability to train, coach and motivate employees
    • Strong presentation and teaching skills, as well as the ability to interact and communicate with a variety of audiences in a professional and engaging manner
    • Ability to organize and complete projects in a timely manner, using initiative and proper professional judgment; ability to work independently and as a team

     EDUCATION AND/OR EXPERIENCE:

    • Veterinary medical degree
    • 1 or more years of avian veterinary experience
    • 1 or more years of zoo experience preferred

    OTHER REQUIREMENTS:

    • Maintains a valid veterinary license for the state of Pennsylvania and USDA accreditation.
    • Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
    • Satisfactory FBI Criminal Record Check

     PHYSICAL DEMANDS:

    While performing the duties of this job, the employee must possess the manual dexterity required to perform the job duties. They regularly operates surgical equipment and x-ray machines. The employee may be required to stand for long periods of time. The employee constantly positions self in habitats, including under, over, and around obstacles. The employee occasionally ascends and descends ladders. The employee regularly transports crates and supplies up to 50 pounds. The employee regularly uses utensils and tools including sharps, knives, scissors, and hoses. The employee occasionally operates hand and power equipment.

    WORK ENVIRONMENT:

    Work environments will include chilled or humid environments, public areas where the noise level may be loud, outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation, and climate-controlled office spaces. The employee is regularly exposed to various disinfecting agents and common allergens such as latex, nuts, and seafood. The employee is regularly exposed to biohazards such as radiation, oxygen tanks, carcinogens, toxins, chemicals, and infectious agents.

    POSITION TYPE/ EXPECTED HOURS OF WORK:

    This is a full-time position.  The candidate must be able to work on weekdays, weekends, and holidays and occasionally in the evening as job duties demand.

  • Program Specialist

    Reports to: Education Manager

    Status: Non-Exempt, Full-Time

    Department: Education

    Date: February 2022

    Please submit your cover letter, application, salary requirements, and resume to Cathy Schlott at Cathy.Schlott@aviary.org

    SUMMARY/OBJECTIVE:

    The National Aviary’s Program Specialist is part of a dynamic and energetic Education Department performing all job assignments with a positive attitude that reflects the National Aviary’s mission to inspire a respect for nature through an appreciation of birds. The Program Specialist develops formal, informal, and interpretive education programs and materials, coordinates and facilitates education programs and interpretation, actively participates in bird handling, and supports the volunteer coordinator in mentoring National Aviary volunteers on interpretation.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Facilitates virtual, on-site, and off-site education offerings (including classes, tours, events, and experiences) for visitors, schools, scouts, organized youth organizations and adult groups.
    • Develops formal curriculum, lessons, activities and materials for education programming.
    • Develops, coordinates and facilitates summer and winter day camp programs for preschoolers, school-aged children, teens and families.
    • Assists with the creation and organization of educational content and materials for special events, graphics and exhibits geared for children and adults.
    • Provides training, support and mentoring to staff, volunteers and interns in program content and delivery.
    • Maintains classrooms and other facilities used for programs.
    • Maintains biofacts, craft supplies, and other materials used for programs.
    • Develops and delivers interpretive educational content in the National Aviary’s immersive habitats.
    • Develops a strong understanding of and employs the principles of basic operant conditioning.
    • Uses National Aviary’s established techniques and protocols for handling and presenting Ambassador animals and for preparation and care of animals.
    • Maintains awareness and understanding of the National Aviary’s animal collection and environment, and appreciates and each animal’s natural history and personal story.
    • Assists with educational planning and programmatic goal achievement.
    • Supports the volunteer coordinator by scheduling volunteers and interns on daily activities as needed.
    • Supports interdepartmental efforts to increase and improve volunteers’ level of customer service, visitor engagement, professionalism, and avian knowledge.
    • Adheres to all National Aviary protocols and procedures.
    • Interacts with visitors utilizing Aviary Visitor Engagement protocol.

    Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

    OTHER DUTIES:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

    SUPERVISORY RESPONSIBILITIES:

    • The Education Specialist has no formal supervisory responsibilities. The Education Specialist may mentor interns and volunteers.

    SKILLS AND QUALIFICATIONS:

    • Strong teaching, interpretation and presentation skills, as well as the ability to continually interact and communicate with a variety of audiences in a professional and productive manner
    • Ability to adapt and relate appropriate messaging to people of all ages
    • Ability to assess and prioritize multiple tasks and demands
    • Ability to organize and complete projects in a timely manner, using initiative and proper professional judgment; ability to work independently and as a team
    • Knowledge of current pedagogical best practice and education-based content standards
    • Ability to establish and maintain effective working relationships with volunteers, fellow departments, and the public.
    • Strong communication, organization and project management skills with experience in managing simultaneous projects in a fast-paced environment.

    EDUCATION AND/OR EXPERIENCE:

    • Undergraduate degree in Zoological Sciences, Environmental Education, or similar field required.
    • 3-5 years relevant professional experience in an education department in a zoo, nature center, or other informal learning center.
    • Previous experience working with live animals in an educational setting preferred; experience with operant conditioning a plus.

    OTHER REQUIREMENTS:

    • Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
    • Satisfactory FBI Criminal Record Check
    • Valid Driver’s License and ability to pass Department of Motor Vehicles check

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee constantly positions self to prepare classrooms, including setting up technology, tables, chairs, and signage, including under and around obstacles. The employee regularly transports crates and supplies up to 50 pounds. The employee regularly uses utensils and tools including knives, scissors, hoses, and falconry equipment.

    WORK ENVIRONMENT:

    Work environments will include climate-controlled office spaces, public areas where the noise level may be loud, and outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation. The employee is regularly exposed to various disinfecting agents and common allergens such as latex, nuts, and seafood.

    POSITION TYPE/ EXPECTED HOURS OF WORK:

    This is a full-time position.  The candidate must be able to work on weekdays, weekends, and holidays and occasionally in the evening as job duties demand.

  • Veterinary Care Assistant

    Reports to: Manager of Veterinary Department and Assistant Manager of Veterinary Department

    Status: Non-Exempt, Full Time or Part Time

    Department: Veterinary Hospital

    Date: March 2022

    Please submit your cover letter, application, and resume to Pilar Fish at Pilar.Fish@aviary.org

    SUMMARY/OBJECTIVE:

    The Veterinary Care Assistant provides husbandry, diets, and enrichment for animals under veterinary care, and assists with hospital procedures and maintenance.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Supports the National Aviary’s mission to inspire a respect for nature through an appreciation of birds and its goals of providing high quality visitor experiences, educational programs, and conservation messaging.
    • Adheres to all National Aviary protocols and procedures.
    • Maintains a strong understanding of the principles that underlie animal welfare in the zoological field and supports the National Aviary’s Animal Welfare Program.
    • Maintains understanding of the welfare indicators for the species and individual animals under their care.
    • Assists with preparing welfare assessments for animals under veterinary care.
    • Responsible for performing daily husbandry to animals under veterinary care, including hospitalized patients and residents in the Special Care Program.
    • Follows established protocols for maintaining clean and safe habitats, including perches, substrates, pools, heaters, humidifiers, and air purifiers.
    • Provides diets for animals to maintain optimal nutrition, including assembling individualized diets and adding supplements following standard operating procedures.
    • Provides approved enrichment to animals following National Aviary protocols.
    • Capable of handling birds in a safe manner, including a variety of bird species.
    • Continually learns and increases proficiency in patient assessments, including evaluating behavior, appetite, activity, and engagement. Assists with hospitalized patient recovery evaluations and reports improvements or concerns to supervisors.
    • Actively participates in skill training sessions conducted by veterinarians and veterinary managers.
    • Maintains animal habitat sanitation and cleanliness, included but not limited to cleaning habitats, washing dishes, and doing laundry.
    • Maintains hospital rooms with a high level of sanitation and cleanliness, included but not limited to cleaning foot baths, floors, and sinks.
    • Actively gives supervisors progress reports on animal care and hospital projects.
    • Assists with stocking medical supplies in hospital areas, such as instruments, treatment supplies, and equipment.
    • Assists veterinary team with administering treatments in food items, orally, topically, and with bandage changes.
    • Assists veterinary team with setting up and completing medical procedures, such as examinations and diagnostic tests. Assists with primary, emergency, preventative, and geriatric health care practices.
    • Assists veterinary team with the National Aviary Teaching Hospital by participating in pre-veterinary student educational programs in animal care practices.
    • Participates in veterinary team meetings to discuss and plan animal care, veterinary department projects, and aviary activities.
    • Maintains a high level of professional work behavior and conduct. Promotes team-work and positive communication.

    OTHER DUTIES:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

    SUPERVISORY RESPONSIBILITIES:

    • The Veterinary Care Assistant has no supervisory responsibilities.

    SKILLS AND QUALIFICATIONS:

    • Knowledgeable and experienced in animal husbandry and nutrition practices.
    • Has a general knowledge of avian behavior and natural biology.
    • Experienced in maintaining high level sanitation practices with animal care.
    • Familiarity with veterinary health care including primary and preventative health care practices.
    • Competency in handling animals for general care.
    • Strong organizational skills and work habits.
    • Adaptable to change within a hospital setting.
    • Strong oral and written communication skills.
    • Competency in following protocols with accuracy.

     EDUCATION AND/OR EXPERIENCE:

    • Minimum requirement of 1 year of zoo, wildlife, or other animal care experience is preferred.
    • Degree in biology, animal behavior, or a field associated with animal care is preferred.

    OTHER REQUIREMENTS:

    • Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
    • Satisfactory FBI Criminal Record Check

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee must possess the manual dexterity required to perform the job duties. The employee may be required to stand for long periods of time. The employee constantly positions self in habitats, including under, over, and around obstacles. The employee occasionally ascends and descends ladders. The employee regularly transports crates and supplies up to 50 pounds. The employee regularly uses utensils and tools including sharps, knives, scissors, and hoses. The employee occasionally operates hand and power equipment.

    WORK ENVIRONMENT:

    Work environments will include chilled or humid environments, public areas where the noise level may be loud, outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation, and climate-controlled office spaces. The employee is regularly exposed to various disinfecting agents and common allergens such as latex, nuts, and seafood. The employee is may be exposed to biohazards such as radiographs, chemicals, and infectious agents.

    POSITION TYPE/ EXPECTED HOURS OF WORK:

    The candidate must be able to work on weekdays, weekends, and holidays and occasionally in the evening as job duties demand.

     

  • Visitor Services Associate

    Reports to: Retail Services Manager

    Status: Non-exempt, Part-time

    Department: Visitor Services

    Date: April 2022

    Please submit your cover letter, application, and resume to Valeri.Richards@aviary.org

    SUMMARY/OBJECTIVE:

    The Visitor Services Associate assists with all visitor service operations, which includes the Retail Shop and Admissions. This position is responsible for maintaining accurate admissions and retail records, safeguarding cash, promoting walk-in membership sales and the sales of in-house encounters and programs.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Greets guests and completes the check-in process.
    • Utilizes the Visitor Services’ Five Steps for Admission and other tools in order to maintain high standards of customer service.
    • Utilizes the Point-of-Sale system efficiently for admission, merchandising, and scheduling.
    • Directs school and party groups.
    • Promotes and sells memberships, brunch, all classes and education programs.
    • Prices merchandise and accurately maintain and replace stock sold from display.
    • Assists management in receiving and ticketing new merchandise.
    • Maintains the cleanliness of all retail and admissions operations. Continually maintains the gift shop merchandise so all products are straightened and neat.
    • Communicates with other departments to ensure accurate scheduling and staffing.
    • Understands the National Aviary’s history and is equipped to share interesting facts about our birds.
    • Assists in outside telephone call coordination, answering general guest questions and directing calls to appropriate individuals.
    • Adheres to all National Aviary protocols and procedures.
    • Interacts with visitors utilizing National Aviary Visitor Engagement protocol.
    * Upon successful completion of the 90 day introductory and if the associate is determined to be eligible, he or she will proceed to the next level of training:
    • Accurately enters purchase orders into the Point of Sale system following all protocols and policies.
    • Cross references purchase orders against the confirmation received. Checks for accuracy and any inconsistencies.
    • Tickets, distributes, and displays new merchandise in the gift shops, following all protocols and policies.

    Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

    OTHER DUTIES:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities,
    duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

    SUPERVISORY RESPONSIBILITIES:

    • The Visitor Services Associate has no supervisory responsibilities.

    SKILLS AND QUALIFICATIONS:

    • Ability to clearly convey information and respond to questions in a professional manner
    • Ability to interact with visitors and colleagues in a highly professional, respectful and responsive manner
    • Excellent communication skills
    • Ability to assess and prioritize multiple tasks and demands
    • Strong organizational skills
    • Reliable and punctual
    • Ability to record detailed and accurate information necessary when booking events
    • Positive and professional appearance
    • Must be able to operate the phone system and cash register equipment

    EDUCATION AND/OR EXPERIENCE:
    • High school diploma or GED required
    • Experience with Point-of-Sale system preferred.

    OTHER REQUIREMENTS:

    • Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
    • Satisfactory FBI Criminal Record Check

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee constantly operates a computer and phone and regularly moves about the office to access fixtures, file cabinets, office equipment, etc. The employee occasionally will use a stepladder and other tools to access merchandise. The employee occasionally lifts boxes up to 25 pounds across the facility.

    WORK ENVIRONMENT:

    Work environments will include climate-controlled office spaces, public areas where the noise level may be loud, and occasionally outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation.

    POSITION TYPE/ EXPECTED HOURS OF WORK:

    This is a part-time position that requires a flexible schedule. The candidate must be able to work on weekdays, weekends, holidays, and occasionally in the evening as job duties demand.

  • Weekend Crewmember

    Reports to: Manager of Facility Operations

    Status: Non-exempt, Part-time

    Department: Buildings and Grounds

    Date: April 2022

    Please submit your cover letter, application, and resume to BGjobs@aviary.org

    SUMMARY/OBJECTIVE:

    The Buildings and Grounds Crewmember is an important role in the Buildings and Grounds Department. The Crewmember is responsible for creating a clean, safe, and comfortable environment for the National Aviary’s Animal collection,  visitors, and staff. The Crewmember directly affects the Visitor Experience and the working conditions of staff.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Performs major cleaning of assigned areas; cleans and maintains buildings, furnishings, ground and property.
    • Performs daily floor maintenance of all main hallways and visitor space areas.
    • Cleans, sanitizes and disinfects restroom facilities and fixtures including sinks, urinals and toilets;
    washes windows, mirrors and walls; monitors and maintains adequate supplies in the restrooms
    • Empties, sanitizes and deodorizes trash and recycling containers.
    • Cleans and dusts furniture, air vents, doorframes, doors, walls, windows and window blinds, mirrors and baseboards.
    • Identifies and reports building maintenance needs throughout the facilities.
    • Completes special cleaning details as requested.
    • Assists with daytime events: moves and arranges furniture; opens and secures buildings; locks entrances, exits, doors and other mechanisms in Aviary buildings.
    • When working evening events:
    o Sets up and breaks down events, including moving equipment (tables, chairs, benches,
    trash/ recycling receptacles, pop tents, portable lamp posts, sound systems, and
    extension cords); opens and secures buildings; locks entrances, exits, doors and other mechanisms in Aviary facility.
    o Adheres to event guidelines and follows direction from events staff during all events to ensure high visitor satisfaction.
    o Performs frequent rounds of visitor spaces, discreetly tidying and pulling trash/ recycling as necessary.
    • Works with Animal Programs in the cleaning and maintenance of off-exhibit holding.
    • Performs landscaping duties, as needed, including maintenance of grounds, parking lot, sidewalks, and snow removal.
    • Assists with other departments, including but not limited to special events, as needed to support operations
    • Adheres to all National Aviary protocols and procedures
    • Interacts with visitors utilizing National Aviary Visitor Engagement protocol
    • Adheres to and models National Aviary and OSHA safety policies including, but not limited to disinfection procedures, Safety Data Sheet (SDS) compliance, Hazard Communication, PPE, Infection Control and others as identified.

    Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

    OTHER DUTIES:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities,
    duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

    SUPERVISORY RESPONSIBILITIES:

    The Crewmember has no supervisory responsibilities

    SKILLS AND QUALIFICATIONS:

    • Ability to follow written, visual, and verbal instructions
    • Good communication skills
    • Knowledge of janitorial procedures and techniques preferred
    • Knowledge of safe work principles and practices
    • Ability to learn the use of a variety of custodial equipment, supplies and materials

    EDUCATION AND/OR EXPERIENCE:

    • High school diploma or GED required
    • Minimum of 1 year of experience in janitorial / maintenance / service industry preferred

    OTHER REQUIREMENTS:

    • Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
    • Satisfactory FBI Criminal Record Check

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee constantly positions self to complete cleaning projects, including under and around equipment and furniture. The employee frequently moves equipment weighing up to 50 pounds across the facility. The employee occasionally ascends and descends ladders. The employee occasionally operates hand and power equipment.

    WORK ENVIRONMENT:

    Work environments will include climate-controlled facilities, public areas where the noise level may be loud, and outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation.

    POSITION TYPE/ EXPECTED HOURS OF WORK.

    The candidate must have a flexible schedule and be able to work on weekdays, weekends, holidays and evenings, as job duties demand.

  • Visitor Services Associate

    Reports to: Manager of Retail Services

    Status: Non-exempt, Full-time

    Department: Visitor Services

    Date: May 2022

    Please submit your cover letter, application, and resume to Valeri Richards at Valeri.Richards@aviary.org

    SUMMARY/OBJECTIVE:

    The Visitor Services Associate assists with all visitor service operations, which includes the Retail Shop and Admissions. This position is responsible for maintaining accurate admissions and retail records, safeguarding cash, promoting walk-in membership sales and the sales of in-house encounters and programs.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Greets guests and completes the check-in process.
    • Utilizes the Visitor Services’ Five Steps for Admission and other tools in order to maintain high standards of customer service.
    • Utilizes the Point-of-Sale system efficiently for admission, merchandising, and scheduling.
    • Directs school and party groups.
    • Promotes and sells memberships, brunch, all classes and education programs.
    • Prices merchandise and accurately maintain and replace stock sold from display.
    • Assists management in receiving and ticketing new merchandise.
    • Maintains the cleanliness of all retail and admissions operations. Continually maintains the gift shop merchandise so all products are straightened and neat.
    • Communicates with other departments to ensure accurate scheduling and staffing.
    • Understands the National Aviary’s history and is equipped to share interesting facts about our birds.
    • Assists in outside telephone call coordination, answering general guest questions and directing calls to appropriate individuals.
    • Adheres to all National Aviary protocols and procedures.
    • Interacts with visitors utilizing National Aviary Visitor Engagement protocol.

    * Upon successful completion of the 90 day introductory and if the associate is determined to be eligible, he or she will proceed to the next level of training:

    • Accurately enters purchase orders into the Point of Sale system following all protocols and policies.
    • Cross references purchase orders against the confirmation received. Checks for accuracy and any inconsistencies.
    • Tickets, distributes, and displays new merchandise in the gift shops, following all protocols and policies.

    Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

    OTHER DUTIES:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

    SUPERVISORY RESPONSIBILITIES:

    • The Visitor Services Associate has no supervisory responsibilities.

    SKILLS AND QUALIFICATIONS:

    • Ability to clearly convey information and respond to questions in a professional manner
    • Ability to interact with visitors and colleagues in a highly professional, respectful and responsive manner
    • Excellent communication skills
    • Ability to assess and prioritize multiple tasks and demands
    • Strong organizational skills
    • Reliable and punctual
    • Ability to record detailed and accurate information necessary when booking events
    • Positive and professional appearance
    • Must be able to operate the phone system and cash register equipment

    EDUCATION AND/OR EXPERIENCE:

    • High school diploma or GED required
    • Experience with Point-of-Sale system preferred.

    OTHER REQUIREMENTS:

    • Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
    • Satisfactory FBI Criminal Record Check

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee constantly operates a computer and phone and regularly moves about the office to access fixtures, file cabinets, office equipment, etc. The employee occasionally will use a stepladder and other tools to access merchandise. The employee occasionally lifts boxes up to 25 pounds across the facility.

    WORK ENVIRONMENT:

    Work environments will include climate-controlled office spaces, public areas where the noise level may be loud, and occasionally outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation.

    POSITION TYPE/ EXPECTED HOURS OF WORK:

    This is a full-time position that requires a flexible schedule. The candidate must be able to work on weekdays, weekends, holidays, and occasionally in the evening as job duties demand.

  • Crewmember

    Reports to: Manager of Facility Operations

    Status: Non-exempt, full-time

    Department: Buildings and Grounds

    Date: May 2022

    Please submit your cover letter, application, and resume to Kevin.Fonner@aviary.org 

    SUMMARY/OBJECTIVE:

    The Buildings and Grounds Crewmember is an important role in the Buildings and Grounds Department. The Crewmember is responsible for creating a clean, safe, disinfected and comfortable environment for the National Aviary’s Animal collection, visitors, and staff. The Crewmember directly affects the Visitor Experience and the working conditions of staff.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Performs major cleaning and disinfecting of assigned areas; cleans and maintains buildings, furnishings, ground and property.
    • Performs daily floor maintenance of all main hallways and visitor space areas.
    • Cleans, sanitizes and disinfects restroom facilities and fixtures including sinks, urinals and toilets; washes windows, mirrors and walls; monitors and maintains adequate supplies in the restrooms
    • Adheres to sanitization practices and schedules as directed
    • Empties, sanitizes and deodorizes trash and recycling containers.
    • Cleans and dusts furniture, air vents, doorframes, doors, walls, windows and window blinds, mirrors and baseboards.
    • Identifies and reports building maintenance needs throughout the facilities
    • Completes special cleaning details as requested.
    • Assists with daytime events: moves and arranges furniture; opens and secures buildings; locks entrances, exits, doors and other mechanisms in Aviary buildings.
    • When working evening events:
      • Sets up and breaks down events, including moving equipment (tables, chairs, benches, trash/ recycling receptacles, pop tents, portable lamp posts, sound systems, and extension cords); opens and secures buildings; locks entrances, exits, doors and other mechanisms in Aviary facility.
      • Adheres to event guidelines and follows direction from events staff during all events to ensure high visitor satisfaction.
      • Performs frequent rounds of visitor spaces, discreetly tidying and pulling trash/ recycling as necessary.
    • Works with Animal Programs in the cleaning and maintenance of off-exhibit holding.
    • Performs landscaping duties, as needed, including maintenance of grounds, parking lot, sidewalks, and snow removal.
    • Assists with other departments, including but not limited to special events, as needed to support operations
    • Adheres to all National Aviary protocols and procedures
    • Interacts with visitors utilizing National Aviary Visitor Engagement protocol
    • Adheres to and models National Aviary and OSHA safety policies including, but not limited to disinfection procedures, Safety Data Sheet (SDS) compliance, Hazard Communication, PPE, Infection Control and others as identified.

    Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

    OTHER DUTIES:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

    SUPERVISORY RESPONSIBILITIES:

    The Crewmember has no supervisory responsibilities

    SKILLS AND QUALIFICATIONS:

    • Ability to follow written, visual, and verbal instructions
    • Good communication skills
    • Knowledge of janitorial procedures and techniques preferred
    • Knowledge of safe work principles and practices
    • Ability to learn the use of a variety of custodial equipment, supplies and materials

     EDUCATION AND/OR EXPERIENCE:

    • High school diploma or GED required
    • Minimum of 1 year of experience in janitorial / maintenance / service industry preferred

     OTHER REQUIREMENTS:

    • Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
    • Satisfactory FBI Criminal Record Check

    PHYSICAL DEMANDS:

    While performing the duties of this job, the employee constantly positions self to complete cleaning projects, including under and around equipment and furniture. The employee frequently moves equipment weighing up to 50 pounds across the facility. The employee occasionally ascends and descends ladders. The employee occasionally operates hand and power equipment.

    WORK ENVIRONMENT:

    Work environments will include climate-controlled facilities, public areas where the noise level may be loud, and outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation.

    POSITION TYPE/ EXPECTED HOURS OF WORK.

    The candidate must have a flexible schedule and be able to work on weekdays, weekends, holidays and evenings, as job duties demand.

Internships

Seasonal onsite and remote internships are available in a variety of departments. Interns at the National Aviary can develop marketable skills, make important connections, and learn firsthand about the rewarding career opportunities available in zoos.

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The National Aviary is accepting volunteer applications for select positions which provide opportunities for volunteers to responsibly engage with Aviary visitors in free-flight habitats while following safety guidelines set forth by the CDC.

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