Reports to: Manager of Buildings & Grounds

Department: Buildings & Grounds

Status: Non-exempt, Full-time

Date: June, 2025

Interested applicants should send their resume, cover letter, and application to Kevin Fonner, [email protected]. 

SUMMARY/OBJECTIVE:

The Buildings & Grounds Crewmember is an important role in the Buildings & Grounds Department. The Crewmember is responsible for creating a clean, safe, disinfected and comfortable environment for the National Aviary’s animal residents, visitors, and staff. The Crewmember directly affects the Visitor Experience and the working conditions of staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs major cleaning and disinfecting of assigned areas; cleans and maintains buildings,
  furnishings, ground and property.
• Performs daily floor maintenance of all main hallways and visitor space areas.
• Cleans, sanitizes and disinfects restroom facilities and fixtures including sinks, urinals and toilets;
  washes windows, mirrors and walls; monitors and maintains adequate supplies in the restrooms
• Adheres to sanitization practices and schedules as directed
• Empties, sanitizes and deodorizes trash and recycling containers.
• Cleans and dusts furniture, air vents, doorframes, doors, walls, windows and window blinds,
  mirrors and baseboards.
• Identifies and reports building maintenance needs throughout the facilities
• Completes special cleaning details as requested.
• Assists with daytime events: moves and arranges furniture; opens and secures buildings; locks
  entrances, exits, doors and other mechanisms in Aviary buildings.
• When working evening events:
  • Sets up and breaks down events, including moving equipment (tables, chairs, benches,
    trash/ recycling receptacles, pop tents, portable lamp posts, sound systems, and
    extension cords); opens and secures buildings; locks entrances, exits, doors and other
    mechanisms in Aviary facility.
  • Adheres to event guidelines and follows direction from events staff during all events to
    ensure high visitor satisfaction.
  • Performs frequent rounds of visitor spaces, discreetly tidying and pulling trash/ recycling
    as necessary.
    • Works with Animal Programs in the cleaning and maintenance of off-exhibit holding.
    • Performs landscaping duties, as needed, including maintenance of grounds, parking lot,
    sidewalks, and snow removal.
    • Assists with other departments, including but not limited to special events, as needed to
    support operations
    • Adheres to all National Aviary protocols and procedures
    • Interacts with visitors utilizing National Aviary Visitor Engagement protocol
    • Adheres to and models National Aviary and OSHA safety policies including, but not limited to
    disinfection procedures, Safety Data Sheet (SDS) compliance, Hazard Communication, PPE,
    Infection Control and others as identified.

Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and
activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:
The Crewmember has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS:

• Ability to follow written, visual, and verbal instructions
• Good communication skills
• Knowledge of cleaning procedures and techniques preferred
• Ability to learn the use of a variety of custodial equipment, supplies and materials

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED required
• Some experience in cleaning / maintenance / service industry preferred

OTHER REQUIREMENTS:

• Satisfactory Pennsylvania State Police
• Criminal Record Check Certification
• Satisfactory FBI Criminal Record Check

PHYSICAL DEMANDS:

While performing the duties of this job, the employee constantly positions self to complete cleaning
projects, including under and around equipment and furniture. The employee frequently moves
equipment weighing up to 50 pounds across the facility. The employee occasionally ascends and
descends ladders. The employee occasionally operates hand and power equipment.

WORK ENVIRONMENT:

Work environments will include climate-controlled facilities, public areas where the noise level may be
loud, and outdoors where work may need to be done in inclement weather conditions, including
extremes of temperature and precipitation.

POSITION TYPE/ EXPECTED HOURS OF WORK:

The candidate must have a flexible schedule and be able to work on weekdays, weekends, holidays and evenings, as job duties demand.

Reports to: Manager of Buildings & Grounds

Department: Events

Status: Full-time

Date: August, 2025

Interested applicants should send their resume, cover letter, and application to Jim Fox, [email protected]. 

SUMMARY/OBJECTIVE:

The Buildings & Grounds Crewmember is an important role in the Buildings & Grounds Department. The Crewmember is responsible for creating a clean, safe, disinfected and comfortable environment for the National Aviary’s animal residents, visitors, and staff. The Crewmember directly affects the Visitor Experience and the working conditions of staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs major cleaning and disinfecting of assigned areas; cleans and maintains buildings,
  furnishings, ground and property.
• Performs daily floor maintenance of all main hallways and visitor space areas.
• Cleans, sanitizes and disinfects restroom facilities and fixtures including sinks, urinals and toilets;
  washes windows, mirrors and walls; monitors and maintains adequate supplies in the restrooms
• Adheres to sanitization practices and schedules as directed
• Empties, sanitizes and deodorizes trash and recycling containers.
• Cleans and dusts furniture, air vents, doorframes, doors, walls, windows and window blinds,
  mirrors and baseboards.
• Identifies and reports building maintenance needs throughout the facilities
• Completes special cleaning details as requested.
• Assists with daytime events: moves and arranges furniture; opens and secures buildings; locks
  entrances, exits, doors and other mechanisms in Aviary buildings.
• When working evening events:
  • Sets up and breaks down events, including moving equipment (tables, chairs, benches,
    trash/ recycling receptacles, pop tents, portable lamp posts, sound systems, and
    extension cords); opens and secures buildings; locks entrances, exits, doors and other
    mechanisms in Aviary facility.
  • Adheres to event guidelines and follows direction from events staff during all events to
    ensure high visitor satisfaction.
  • Performs frequent rounds of visitor spaces, discreetly tidying and pulling trash/ recycling
    as necessary.
    • Works with Animal Programs in the cleaning and maintenance of off-exhibit holding.
    • Performs landscaping duties, as needed, including maintenance of grounds, parking lot,
    sidewalks, and snow removal.
    • Assists with other departments, including but not limited to special events, as needed to
    support operations
    • Adheres to all National Aviary protocols and procedures
    • Interacts with visitors utilizing National Aviary Visitor Engagement protocol
    • Adheres to and models National Aviary and OSHA safety policies including, but not limited to
    disinfection procedures, Safety Data Sheet (SDS) compliance, Hazard Communication, PPE,
    Infection Control and others as identified.

Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and
activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:
The Crewmember has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS:

• Ability to follow written, visual, and verbal instructions
• Good communication skills
• Knowledge of cleaning procedures and techniques preferred
• Ability to learn the use of a variety of custodial equipment, supplies and materials

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED required
• Some experience in cleaning / maintenance / service industry preferred

OTHER REQUIREMENTS:

• Satisfactory Pennsylvania State Police
• Criminal Record Check Certification
• Satisfactory FBI Criminal Record Check

PHYSICAL DEMANDS:

While performing the duties of this job, the employee constantly positions self to complete cleaning
projects, including under and around equipment and furniture. The employee frequently moves
equipment weighing up to 50 pounds across the facility. The employee occasionally ascends and
descends ladders. The employee occasionally operates hand and power equipment.

WORK ENVIRONMENT:

Work environments will include climate-controlled facilities, public areas where the noise level may be
loud, and outdoors where work may need to be done in inclement weather conditions, including
extremes of temperature and precipitation.

POSITION TYPE/ EXPECTED HOURS OF WORK:

The candidate must have a flexible schedule and be able to work on weekdays, weekends, holidays and evenings, as job duties demand.

Reports to: Manager of Maintenance

Department: Buildings & Grounds

Status: Full-time

Date: September, 2025

Interested applicants should send their resume, cover letter, and application to Ken Yarnot; [email protected].

SUMMARY/OBJECTIVE:

The General Maintenance Technician is responsible for performing general and preventative maintenance services and related repairs to the National Aviary buildings, structures, machinery and equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs assigned general maintenance duties required to maintain and repair Aviary buildings, structures, machinery and equipment, involving skills in carpentry, plumbing, painting, and electrical or mechanical trades.
• Reviews assigned all work order requests, prioritizes and makes sure that jobs specified are completed timely and satisfactorily.
• Maintains records of hours/materials expended for projects.
• Assists Manager of Maintenance in routine inspections of facility.
• Maintains a tool management plan to control and track inventory of tools and equipment and to ensure that all tools / equipment are in proper working condition, and stored properly.
• Makes emergency repairs within area of knowledge, responsibility and training.
• Maintains and troubleshoots phone and data systems.
• Inspects machinery in operations to ensure proper functioning.
• Performs high reach work as necessary, including work performed on a ladder or aerial lift.
• Assists with other departments as needed to support operations.
• Available to assist on site in the event of a facility critical emergency situation.
• Assists with snow removal in times of inclement weather.
• Adheres to all National Aviary protocols and procedures.
• Interacts with visitors utilizing National Aviary Visitor Engagement protocol.
• Adheres to and models National Aviary safety policies.
• Coordinate work with approved vendors

Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

• The General Maintenance Mechanic has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS:

• Working knowledge of two or more trades and mechanical aptitude as required
• Knowledge and ability to operate tools of the trade
• Ability to follow written, visual, and verbal instructions
• Good communication skills
• Knowledge of safe work principles and practices
• Basic computer skills (Email, CMMS software)

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED
• Minimum of 5 years of experience in one or more of the building trades, or combination of two years vocational school training and three years trade experience.

OTHER REQUIREMENTS:

• Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
• Satisfactory FBI Criminal Record Check
• Valid Driver’s License and ability to pass Department of Motor Vehicles check

PHYSICAL DEMANDS:

While performing the duties of this job, the employee constantly positions self to complete maintenance projects, including under and around equipment and furniture. The employee frequently moves equipment weighing up to 50 pounds across the facility. The employee regularly ascends and descends ladders. The employee regularly operates hand and power equipment.  

WORK ENVIRONMENT:

Work environments will include climate-controlled office spaces, public areas where the noise level may be loud, and outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation.

POSITION TYPE/ EXPECTED HOURS OF WORK.

This is a Full-time position. Tuesday – Saturday 7:30 am – 4:00 pm. 

Reports to: Assistant Manager of Retail Services

Department: Guest Operations

Status: Non-exempt, Part-time

Date: July, 2025

Interested applicants should send their resume, cover letter, and application to Cindy Fisher, [email protected].

SUMMARY/OBJECTIVE:

The Guest Operations Associate assists with all front-of-house operations, which includes the Retail Shop and Admissions. This position is responsible for promoting walk-in membership sales and the sales of in-house encounters and programs, providing excellent customer service, maintaining accurate admissions and retail records, and safeguarding cash.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Hospitality and Guest Experience

• Greets guests and completes the check-in process by following established protocols focusing on excellent customer service.
• Enhances guest experience by promoting and selling memberships, brunch, all classes and education programs.
•  Interacts with guests, asking if they are enjoying their visit, need any help finding a habitat, or have any questions in order to ensure a superior customer experience.  Contacts appropriate department personnel, as needed, to properly respond to a guest.

• Utilizes the Point-of-Sale system efficiently for admission, merchandising, and scheduling.
• Maintains the cleanliness of all front-of-house operations.
• Assists in outside telephone call coordination, answering general guest questions and directing calls to appropriate individuals.
• Maintain orderliness of educational areas, assist guests with wayfinding, respond to guest phone and email inquiries, and maintain gift shop merchandise so all products are stocked and neat.
• Stays up to date with the National Aviary messaging and is equipped to share interesting facts about our birds, changes, and updates with guests.
• Adheres to all National Aviary protocols and procedures.
• Interacts with visitors utilizing National Aviary Visitor Engagement protocol.

Membership and Program Promotion

• Greets guests and completes the check-in process. Promotes and sells memberships, encounters, and add-on programs.
• Utilizes the Point-of-Sale system efficiently for membership processing, admissions and timed entry, merchandising, and scheduling.

Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions. 

OTHER DUTIES:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. 

SUPERVISORY RESPONSIBILITIES:  

The Guest Operation Associate has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS:  

• Must be highly professional, respectful, and responsive when interacting with guests and colleagues.
• Well organized, with the ability to assess and prioritize multiple tasks and demands.
• Proficient in both written and oral communication skills, positive and professional appearance, and proficiency in public speaking.
• Must be able to clearly convey information and respond to questions in a professional manner 
• Reliable and punctual
• Positive and professional appearance
• Ability to plan, organize and prioritize work.
• Ability to record detailed and accurate information necessary when booking events
• Must be able to operate the phone system and Point of Sale system

EDUCATION AND/OR EXPERIENCE:  

• High school diploma or GED required
• Experience with Point-of-Sale system preferred.

OTHER REQUIREMENTS:  

• Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
• Satisfactory FBI Criminal Record Check 

PHYSICAL DEMANDS:  

While performing the duties of this job, the employee constantly operates a computer and phone and regularly moves about the office to access fixtures, file cabinets, office equipment, etc. The employee occasionally will use a stepladder and other tools to access merchandise. The employee occasionally lifts boxes up to 25 pounds across the facility.  

WORK ENVIRONMENT:  

Work environments will include climate-controlled office spaces, public areas where the noise level may be loud, and occasionally outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation.  

POSITION TYPE/ EXPECTED HOURS OF WORK:  

The candidate must have a flexible schedule and be able to work on weekdays, weekends, holidays, and occasionally in the evening as job duties demand.  

Reports to: Manager of Behavioral Husbandry and Training

Department: Animal Programs

Status: Non-exempt, Part-time (3 days, 24 hours/week)

Date: September, 2025

Interested applicants should send their resume, cover letter, and application to Jenny Walsh, [email protected].

SUMMARY/OBJECTIVE:

The National Aviary Husbandry Assistant is part of a dynamic and energetic Animal Programs department performing all job assignments with a positive attitude that reflects the National Aviary’s mission to inspire a respect for nature through an appreciation of birds. The Husbandry Assistant performs daily husbandry tasks at a high level of care and efficiency. Daily task include cleaning habitats, feeding animals established diets, and providing enrichment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Promotes and protects the welfare of the ambassador animal collection by practicing excellent animal husbandry and enrichment, following established standard operating procedures.
• Assists with habitat maintenance and improvements.
• Maintains awareness and understanding of the National Aviary’s animal collection and environment, and appreciates each animal’s natural history and personal story.
• Adheres to all National Aviary protocols and procedures.

Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

• The Husbandry Assistant has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS:

• Dependable and adaptable
• Ability to be a good team player and maintain a positive attitude.
• Ability to follow written and oral directions
• Strong oral and written communication skills
• Good time management and organizational skills
• Ability to work independently and as a team

EDUCATION AND/OR EXPERIENCE:

• High school diploma or GED required.
• Undergraduate degree in Zoological Sciences, Environmental Education, or similar field or 2 years relevant professional experience in a zoo, nature center, museum, or other informal learning center preferred.
• Experience in animal husbandry preferred.
• Equivalent combination of education and experience will be considered.

OTHER REQUIREMENTS:

• Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
• Satisfactory FBI Criminal Record Check

PHYSICAL DEMANDS:

While performing the duties of this job, the employee constantly positions self to complete cleaning and maintenance of habitats and exhibits, including under and around obstacles. The employee regularly transports crates and supplies up to 50 pounds. The employee regularly uses utensils and tools including knives, scissors, hoses, falconry equipment. The employee regularly operates hand and power equipment.

WORK ENVIRONMENT:

Work environments will include climate-controlled office spaces, public areas where the noise level may be loud, and outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation. The employee is regularly exposed to various disinfecting agents and common allergens such as latex, nuts, and seafood.

POSITION TYPE/ EXPECTED HOURS OF WORK:

This is a part-time position.  The candidate must be able to work on weekdays, weekends, holidays, and occasionally in the evening as job duties demand.