Reports to: Manager of Events

Department: Events

Status: Full-time

Date: January 2026

Interested applicants should send their resume, cover letter, and application to Victoria Grace, [email protected] and Adrieanna Sciarrino, [email protected].

DESCRIPTION:

The National Aviary is home to one of Pittsburgh’s best new events venues! Our events team is dedicated to providing high-quality events working mainly in our newest event space, The Garden Room, which opened in 2020. As an Events Coordinator, you can learn how to create unique events in a nonprofit environment.

The Event Coordinator will have the opportunity to work on events ranging from weddings and showers, to bar and bat mitzvah celebrations, and corporate occasions. You’ll be a part of a dedicated team that provides our guests with a stress-free event. As an Event Coordinator, you will bring the guest’s vision to life while supporting the National Aviary’s work to save birds and protect their habitats.

We support new team members with customized job training. The average day will consist of supervising all aspects of hosting on-site internal and external private and special events. This includes site tours, creation of seating charts, coordination and communication with our Food & Beverage supplier and other vendors, and assisting the Director of Guest Operations and Events as needed.  We invite you to join an innovative team using your event planning experience.

VALUES:

Share in our mission to inspire respect for nature through an appreciation of birds. The National Aviary values compassionate care for all birds as individuals. When you are part of the National Aviary team, you will be immersed in a work culture of collaboration, inclusivity, respect, and continual growth.

LOCATION:

Located in Pittsburgh’s historic Northside neighborhood, the National Aviary offers a one-of-a-kind workplace with a few feathered friends! This fact-paced environment ensures that your work day will never be the same.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Acts as night of coordinator supervising events including weddings, corporate events, and private parties occurring on weekends, evenings, and some holidays.
• Supervises all aspects of hosting on-site private and special events including, but not limited to: providing event layouts to National Aviary Staff prior to the event and overseeing set-up on day of; coordinating vendors & deliveries (floral, décor, other) and valet parking if appropriate; servicing clients’ and guests’ needs throughout their events; supervising staff on site during event to ensure customer service, safety, and cleanliness standards are consistently upheld.
• Coordinates and communicates with Food & Beverage provider
• Assists with set up and teardown, if necessary.
• Provides support and acts as back up to Events Coordinators and Director of Guest Operations and Events
• Closes and secures building at the event’s conclusion.
• Coordinates and maintains all documents related to special events including but not limited to, contracts and insurance documents with third parties and after event reporting.
• Maintains accurate records related to facility rentals and special events.
• Accurately and efficiently produces seating charts for events using Prismm software.
• Communicates with clients and internal stakeholders regarding seating charts in a timely fashion.
• Handles inquiries regarding facility rentals by answering phone calls, immediately returning voicemails, emails and web based inquiries; inquiries including pricing, available space, date availability, bird encounters, catering, etc..
• Meets with potential clients and conducts facility tours highlighting the National Aviary’s unique attributes as a private event venue.
• Performs general daily administrative duties and assists with other departmental requests.
• Assists in maintaining budget for facility rental expenses and for meeting department revenue goals.
• Serves as a Responsible Party; adheres to all National Aviary policies and protocols.
• Communicates with Incident Commander when necessary.
• Interacts with visitors utilizing National Aviary Visitor Engagement protocol.

Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

• While leading an event, the Events Coordinator supervises all event staff from setup to teardown including buildings & grounds, animal programs, security, etc.

SKILLS AND QUALIFICATIONS:

• Excellent written and oral communication skills, telephone skills, organization, and interpersonal skills
• Demonstrated skills in event coordination including event execution, vendor relations and emergency response management when applicable,
• Demonstrated skills in sales, as well as managing the sales process
• Ability to notice sales trends, analyze information, and make strategic marketing recommendations
• Ability to exercise sound judgment in various situations.
• Ability to maintain a calm and courteous demeanor under pressure
• Must be able to clearly convey information and respond to questions with professionalism and poise
• Ability to interact with visitors and colleagues in a highly professional, respectful and responsive manner
• Strong administrative skills including filing with accuracy, both electronic and paper files; and working knowledge of Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)

EDUCATION AND/OR EXPERIENCE:

• A combination of education and experience will be considered

OTHER REQUIREMENTS:

• Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
• Satisfactory FBI Criminal Record Check
• Valid Driver’s License and ability to pass Department of Motor Vehicles check

PHYSICAL DEMANDS:

While performing the duties of this job, the employee constantly moves around the facility, including under and around equipment and furniture. The employee occasionally moves objects weighing up to 50 pounds.

WORK ENVIRONMENT:

Work environments will include chilled or humid environments, public areas where the noise level may be loud, outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation, and climate-controlled office spaces.

POSITION TYPE/ EXPECTED HOURS OF WORK:

This is a full-time position. Candidate must be available to work a typical event management schedule on a weekly basis, including evenings and weekends.

Reports to: Assistant Manager of Retail Services

Department: Guest Operations

Status: Non-exempt, Part-time

Date: January 2026

Interested applicants should send their resume, cover letter, and application to Victoria Grace, [email protected] and Cindy Fisher, [email protected].

SUMMARY/OBJECTIVE:

The Guest Operations Associate assists with all front-of-house operations, which includes the Retail Shop and Admissions. This position is responsible for promoting walk-in membership sales and the sales of in-house encounters and programs, providing excellent customer service, maintaining accurate admissions and retail records, and safeguarding cash.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Hospitality and Guest Experience

• Greets guests and completes the check-in process by following established protocols focusing on excellent customer service.
• Enhances guest experience by promoting and selling memberships, brunch, all classes and education programs.
•  Interacts with guests, asking if they are enjoying their visit, need any help finding a habitat, or have any questions in order to ensure a superior customer experience.  Contacts appropriate department personnel, as needed, to properly respond to a guest.

• Utilizes the Point-of-Sale system efficiently for admission, merchandising, and scheduling.
• Maintains the cleanliness of all front-of-house operations.
• Assists in outside telephone call coordination, answering general guest questions and directing calls to appropriate individuals.
• Maintain orderliness of educational areas, assist guests with wayfinding, respond to guest phone and email inquiries, and maintain gift shop merchandise so all products are stocked and neat.
• Stays up to date with the National Aviary messaging and is equipped to share interesting facts about our birds, changes, and updates with guests.
• Adheres to all National Aviary protocols and procedures.
• Interacts with visitors utilizing National Aviary Visitor Engagement protocol.

Membership and Program Promotion

• Greets guests and completes the check-in process. Promotes and sells memberships, encounters, and add-on programs.
• Utilizes the Point-of-Sale system efficiently for membership processing, admissions and timed entry, merchandising, and scheduling.

Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions. 

OTHER DUTIES:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice. 

SUPERVISORY RESPONSIBILITIES:  

• The Guest Operation Associate has no supervisory responsibilities.

SKILLS AND QUALIFICATIONS:  

• Must be highly professional, respectful, and responsive when interacting with guests and colleagues.
• Well organized, with the ability to assess and prioritize multiple tasks and demands.
• Proficient in both written and oral communication skills, positive and professional appearance, and proficiency in public speaking.
• Must be able to clearly convey information and respond to questions in a professional manner 
• Reliable and punctual
• Positive and professional appearance
• Ability to plan, organize and prioritize work.
• Ability to record detailed and accurate information necessary when booking events
• Must be able to operate the phone system and Point of Sale system

EDUCATION AND/OR EXPERIENCE:  

• High school diploma or GED required
• Experience with Point-of-Sale system preferred.

OTHER REQUIREMENTS:  

• Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
• Satisfactory FBI Criminal Record Check 

PHYSICAL DEMANDS:  

While performing the duties of this job, the employee constantly operates a computer and phone and regularly moves about the office to access fixtures, file cabinets, office equipment, etc. The employee occasionally will use a stepladder and other tools to access merchandise. The employee occasionally lifts boxes up to 25 pounds across the facility.  

WORK ENVIRONMENT:  

Work environments will include climate-controlled office spaces, public areas where the noise level may be loud, and occasionally outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation.  

POSITION TYPE/ EXPECTED HOURS OF WORK:  

The candidate must have a flexible schedule and be able to work on weekdays, weekends, holidays, and occasionally in the evening as job duties demand.

Reports to: Manager of Veterinary Programs

Department: Veterinary Hospital 

Status: Non-Exempt, Part-time

Date: December 2025

Applicants should send their resume, cover letter, and application to Jess Lindberg, [email protected]. 

SUMMARY/OBJECTIVE:

The Veterinary Care Assistant provides husbandry, diets, and enrichment for animals under veterinary care, and assists with hospital procedures and maintenance.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supports the National Aviary’s mission to inspire a respect for nature through an appreciation of birds and its goals of providing high quality visitor experiences, educational programs, and conservation messaging.
• Adheres to all National Aviary protocols and procedures.
• Maintains a strong understanding of the principles that underlie animal welfare in the zoological field and supports the National Aviary’s Animal Welfare Program.
• Maintains understanding of the welfare indicators for the species and individual animals under their care.
• Assists with preparing welfare assessments for animals under veterinary care.
• Responsible for performing daily husbandry to animals under veterinary care, including hospitalized patients and residents in the Special Care Program.
• Follows established protocols for maintaining clean and safe habitats, including perches, substrates, pools, heaters, humidifiers, and air purifiers.
• Provides diets for animals to maintain optimal nutrition, including assembling individualized diets and adding supplements following standard operating procedures.
• Provides approved enrichment to animals following National Aviary protocols.
• Capable of handling birds in a safe manner, including a variety of bird species.
• Continually learns and increases proficiency in patient assessments, including evaluating behavior, appetite, activity, and engagement. Assists with hospitalized patient recovery evaluations and reports improvements or concerns to supervisors.
• Actively participates in skill training sessions conducted by veterinarians and veterinary managers.   
• Maintains animal habitat sanitation and cleanliness, included but not limited to cleaning habitats, washing dishes, and doing laundry.
• Maintains hospital rooms with a high level of sanitation and cleanliness, included but not limited to cleaning foot baths, floors, and sinks.
• Actively gives supervisors progress reports on animal care and hospital projects.
• Assists with stocking medical supplies in hospital areas, such as instruments, treatment supplies, and equipment.
• Assists veterinary team with administering treatments in food items, orally, topically, and with bandage changes.
• Assists veterinary team with setting up and completing medical procedures, such as examinations and diagnostic tests. Assists with primary, emergency, preventative, and geriatric health care practices.
• Assists veterinary team with the National Aviary Teaching Hospital by participating in pre-veterinary student educational programs in animal care practices.
• Participates in veterinary team meetings to discuss and plan animal care, veterinary department projects, and aviary activities.
• Maintains a high level of professional work behavior and conduct. Promotes team-work and positive communication.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

• The Veterinary Care Assistant has no supervisory responsibilities.  

SKILLS AND QUALIFICATIONS:

• Knowledgeable and experienced in animal husbandry and nutrition practices.
• Has a general knowledge of avian behavior and natural biology.
• Experienced in maintaining high level sanitation practices with animal care.
• Familiarity with veterinary health care including primary and preventative health care practices.
• Competency in handling animals for general care.
• Strong organizational skills and work habits.
• Adaptable to change within a hospital setting.
• Strong oral and written communication skills.
• Competency in following protocols with accuracy.

 EDUCATION AND/OR EXPERIENCE:

• Minimum requirement of 1 year of zoo, wildlife, or other animal care experience is preferred.
• Degree in biology, animal behavior, or a field associated with animal care is preferred.

OTHER REQUIREMENTS:

• Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
• Satisfactory FBI Criminal Record Check

PHYSICAL DEMANDS:

While performing the duties of this job, the employee must possess the manual dexterity required to perform the job duties. The employee may be required to stand for long periods of time. The employee constantly positions self in habitats, including under, over, and around obstacles. The employee occasionally ascends and descends ladders. The employee regularly transports crates and supplies up to 50 pounds. The employee regularly uses utensils and tools including sharps, knives, scissors, and hoses. The employee occasionally operates hand and power equipment.

WORK ENVIRONMENT:

Work environments will include chilled or humid environments, public areas where the noise level may be loud, outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation, and climate-controlled office spaces. The employee is regularly exposed to various disinfecting agents and common allergens such as latex, nuts, and seafood. The employee is may be exposed to biohazards such as radiographs, chemicals, and infectious agents.  

POSITION TYPE/ EXPECTED HOURS OF WORK:

• Flexible schedule: 3 days per week, 24 hours per week

The candidate must be able to work on weekdays, weekends, and holidays and occasionally in the evening as job duties demand.

Reports to: Manager of Veterinary Department and Assistant Manager of Veterinary Department

Department: Veterinary Hospital 

Status: Non-exempt, Full-time

Date: October 2025

Interested applicants should send their resume, cover letter, and application to Jess Lindberg, [email protected]. 

Reports to: Manager of Veterinary Department and Assistant Manager of Veterinary Department

Department: Veterinary Hospital 

Status: Non-exempt, Full-time

Date: October 2025

Interested applicants should send their resume, cover letter, and application to Jess Lindberg, [email protected]. 

SUMMARY/OBJECTIVE:

The Veterinary Care Assistant provides husbandry, diets, and enrichment for animals under veterinary care, and assists with hospital procedures and maintenance.  

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supports the National Aviary’s mission to inspire a respect for nature through an appreciation of birds and its goals of providing high quality visitor experiences, educational programs, and conservation messaging.
• Adheres to all National Aviary protocols and procedures.
• Maintains a strong understanding of the principles that underlie animal welfare in the zoological field and supports the National Aviary’s Animal Welfare Program.
• Maintains understanding of the welfare indicators for the species and individual animals under their care.
• Assists with preparing welfare assessments for animals under veterinary care.
• Responsible for performing daily husbandry to animals under veterinary care, including hospitalized patients and residents in the Special Care Program.
• Follows established protocols for maintaining clean and safe habitats, including perches, substrates, pools, heaters, humidifiers, and air purifiers.
• Provides diets for animals to maintain optimal nutrition, including assembling individualized diets and adding supplements following standard operating procedures.
• Provides approved enrichment to animals following National Aviary protocols.
• Capable of handling birds in a safe manner, including a variety of bird species.
• Continually learns and increases proficiency in patient assessments, including evaluating behavior, appetite, activity, and engagement. Assists with hospitalized patient recovery evaluations and reports improvements or concerns to supervisors.
• Actively participates in skill training sessions conducted by veterinarians and veterinary managers.   
• Maintains animal habitat sanitation and cleanliness, included but not limited to cleaning habitats, washing dishes, and doing laundry.
• Maintains hospital rooms with a high level of sanitation and cleanliness, included but not limited to cleaning foot baths, floors, and sinks.
• Actively gives supervisors progress reports on animal care and hospital projects.
• Assists with stocking medical supplies in hospital areas, such as instruments, treatment supplies, and equipment.
• Assists veterinary team with administering treatments in food items, orally, topically, and with bandage changes.
• Assists veterinary team with setting up and completing medical procedures, such as examinations and diagnostic tests. Assists with primary, emergency, preventative, and geriatric health care practices.
• Assists veterinary team with the National Aviary Teaching Hospital by participating in pre-veterinary student educational programs in animal care practices.
• Participates in veterinary team meetings to discuss and plan animal care, veterinary department projects, and aviary activities.
• Maintains a high level of professional work behavior and conduct. Promotes team-work and positive communication.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.

SUPERVISORY RESPONSIBILITIES:

• The Veterinary Care Assistant has no supervisory responsibilities.  

SKILLS AND QUALIFICATIONS:

• Knowledgeable and experienced in animal husbandry and nutrition practices.
• Has a general knowledge of avian behavior and natural biology.
• Experienced in maintaining high level sanitation practices with animal care.
• Familiarity with veterinary health care including primary and preventative health care practices.
• Competency in handling animals for general care.
• Strong organizational skills and work habits.
• Adaptable to change within a hospital setting.
• Strong oral and written communication skills.
• Competency in following protocols with accuracy.

 EDUCATION AND/OR EXPERIENCE:

• Minimum requirement of 1 year of zoo, wildlife, or other animal care experience is preferred.
• Degree in biology, animal behavior, or a field associated with animal care is preferred.

OTHER REQUIREMENTS:

• Satisfactory Pennsylvania State Police Criminal Record Check and Child Abuse History Certification
• Satisfactory FBI Criminal Record Check

PHYSICAL DEMANDS:

While performing the duties of this job, the employee must possess the manual dexterity required to perform the job duties. The employee may be required to stand for long periods of time. The employee constantly positions self in habitats, including under, over, and around obstacles. The employee occasionally ascends and descends ladders. The employee regularly transports crates and supplies up to 50 pounds. The employee regularly uses utensils and tools including sharps, knives, scissors, and hoses. The employee occasionally operates hand and power equipment.

WORK ENVIRONMENT:

Work environments will include chilled or humid environments, public areas where the noise level may be loud, outdoors where work may need to be done in inclement weather conditions, including extremes of temperature and precipitation, and climate-controlled office spaces. The employee is regularly exposed to various disinfecting agents and common allergens such as latex, nuts, and seafood. The employee is may be exposed to biohazards such as radiographs, chemicals, and infectious agents.  

POSITION TYPE/ EXPECTED HOURS OF WORK:

• Flexible schedule: 5 days per week, 40 hours

The candidate must be able to work on weekdays, weekends, and holidays and occasionally in the evening as job duties demand.